Check out our most frequently asked questions!
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ACCOUNT
1. Click the yellow button labeled “my account” (on top right of website)
2. Click the blue button labeled “Create Account” (the button is under the heading “New Customers” on the right hand side of the website in a light blue box).
3. Enter the requested information. (Yellow textboxes are required, and white boxes are optional.)
4. Click the blue button labeled “Submit My Request” (at the bottom of the form).
5. If everything goes correctly, you should arrive at a confirmation page and a confirmation email will be sent to your email to activate your account.
6. Go to your email inbox (the email you used to register), and click on the link in the email from SelectGP.com to activate your account with your email.
7. You have successfully created a new account!
1. Click the yellow button labeled “my account” (on top right of website)
2. Click the blue button labeled “Forgot Account” (the button is under the heading “Forgot Your Password?” on the right hand side of the website in a light blue box).
Account Information: Salutation (Mr., Mrs., Ms., Dr.), First Name, Last Name, E-Mail Address, Password, Confirm Password, Security Question, Security Answer
Business Information (if applicable): Company Name, Address, City, State, Zip Code, Phone, Fax, Tax ID
1. Click the yellow button labeled “my account” (on top right of website)
2. Type in your e-mail address and password and then click the blue button labeled “Login” (below the form).
3. Click the button labeled “Update My Account” (top left button).
4. Click one of the following buttons according to what you need to change: “Update My Personal Information,” “Update My Billing Information,” “Update My Addresses Information”
4. Click the textbox that you need to change and edit the current information to the updated information.
5. Click the blue button labeled “Submit” (below the form).
6. If everything goes smoothly, you will arrive at a confirmation page to let you know that you have successfully updated your information.
PRICING AND QUOTES
For standard products, papers, and sizes, you can get instant quotes:
1.Click the print product you would like pricing for (on the left side of the website under “Print Products”).
2.Enter in the details of the print product you want under “Instant Quote” (on the right hand side of the product page).
3. You will see the quote, or price, for those specific details under the blue bar labeled “Your Quote” (5th blue bar under “Instant Quote”).
4.To find pricing for different quantities, change the quantity (drop-down menu for quantity under blue bar labeled “Standard Options”) on that page and look at the price under “Your Quote” again. To find pricing for different products, repeat steps #1-3.
To request a custom quote, please fill out our Custom Quote Request Form, and a representative will contact you shortly.
Because all of our customers are valuable to us, we are willing to match prices as much as we can. To match prices for you, we require that you email or fax over an estimate or invoice from the competitor with the specifications of the product (for example: paper, size, color ink, quantity) and the price.
Of course you can! At SelectGP.com, we are known for our personalized customer service and make extra efforts to accommodate custom orders and inpidual needs. To request a custom quote, please fill out our Custom Quote Request Form, and a representative will contact you shortly.
PLACING ORDER
1.Click on the print product you want to order (From the home page, the links of our print products are on the left side).
2.On the right side under the blue bar heading labeled “Instant Quote,” pick the specifications of the products you would like to order.
3.Click the blue button labeled “Add to Cart.”
4.If you want to add more products in your order, click the blue button labeled “Continue Shopping” and repeat steps 1 through 3. If you are done selecting the products for this order, then click the blue button labeled “Check Out.”
5.Fill out the shipping information, and click the blue button labeled “Next.”
6.Fill out the payment information and the billing address, and click the blue button labeled “Next.”
7.Click “I agree” (under Terms of Service at the bottom of the website), and click the blue button labeled “Submit.”
8.If the order was successfully placed, then you should arrive at the website with the message, “Your order was successfully submitted!” You should also receive a confirmation email.
9.If you are using one of the files from your own computer to print (not designing your file using one of our design templates or not having our graphic designers design your artwork file), then you must be sure to upload your own artwork file to process the order.
1.Click “Upload Files” (fourth link from the left on blue heading bar)
2.Follow the instructions on the page.
If you ordered already and are uploading a file for an online order, read instructions under "1. Online Order."
If you ordered already are uploading a file for an in-store or phone order, read instructions under "2. In-Store or Phone Order."
If you have not ordered yet and are uploading a file for a graphic design sample, read instructions under "3. I want you to design my print product."
If you have not ordered yet and are uploading a file for a more accurate quote, read instructions under "4. I want an estimate/quote."
3.To upload your file, click "Upload your file here" (blue text).
4.Login using your email address and password and then click the blue button labeled “Submit.”
5. To upload the file:
If you are uploading a file for an online order, click the blue button labeled “Order Details” below the order that you want to upload the file for. Then click the second tab labeled "Artwork." You can click the button either click "Upload new artwork" or "Use artwork from My Assets" (meaning you uploaded the file already but have not linked it to that particular order). Select side of your artwork (dropdown menu: front or back), Select file to upload by browsing and selecting the file you want to upload and click the blue button labeled "Select Artwork." You can add comments in the textbox if necessary. Then click the blue button labeled "Upload Artwork."
If you are uploading a file for a phone or in-store order or for a graphic design sample or quote/estimate, then you will click "Browse Files" and then click a blue button labeled "Submit."
If you were reordering an order with the exact same specifications and had NO CHANGES on the files, then you don’t have to upload the files again. Follow these instructions once your new order is submitted:
1. Click the yellow button labeled “my account” (on top right of website)
2. If your are prompted with the Login screen, Type in your e-mail address and password and then click the blue button labeled “Login” (below the form).
3. Click the button labeled “View Orders” (top right button).
4. Look for your recently placed order in the list and click its corresponding "View order details" button.
5. Click the "Artwork Approved: Submit Job!" button to approve the order files and complete your order submission.
If you were reordering an order that has ANY changes on the file, then you must upload the file(s) again using the buttons in your order Artwork tab.
If your order has been placed and processed, then you will receive a confirmation message and a confirmation email to the email listed on your account.
Yes. Once the order is placed (meaning you provided the payment information and received a confirmation email), then we will run the job in the order of when it was received.
STATUS OF ORDER AND TURNAROUND TIME
1. Click yellow button labeled “My Account” (top right).
2.If you haven’t done so already, login to your account entering your email and password.
3.Click “View Orders” button and the status for all of your orders are on the right hand side.
Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (changes not allowed) and there will be no changes or refunds. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, a change may be possible. Please call in to our store at 714-537-5250 to ask if it is possible. A processing fee equal to 15% of the total order amount (minimum of $15) will be charged for each printing downgrade (downgrade in quantity, paper stock, and shipping) if it is requested BEFORE it is sent to the press.
The standard turnaround time depends on the product and the quantity. Please click on our Turnaround Time page.
To ensure a fast turnaround time, please provide a print-ready file. To make sure, please follow our instructions on our File Setup Guide. The .PDF and .EPS file formats with outlined fonts are also preferred and will most likely speed up your turnaround time. Remember to add crop marks and flatten your files before uploading.
Turnaround time begins once you have paid for the order in full, your print-ready design file has been uploaded (if applicable), and your file has been approved (if applicable).
No, turnaround time does not include time for shipping, mailing, or delivery.
Delays of the start of turnaround time include, but are not limited to: delay of payment, delay of customer approval of the design, delay of uploading customer artwork.
Based on Pacific Standard Time, we are closed for all Saturdays, Sundays, and national and federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, Christmas Day.
Yes, we can most likely rush your order for a rush charge, but you must call in at 714-537-5250 to ask and let us know. It depends on the product specifications and when you need it by. We can let you know if it is possible or not to finish your product in the given deadline. The rush charges are based on the price of your order, and you can check them at the bottom of the Turnaround Time page.
PRINTING OPTIONS AND SPECIFICATIONS
Yes, we can. Please contact us at 714-537-5250, and we can assist you with any custom orders and help you place your order. To get the quote for your custom order, please fill out our Custom Quote Request Form and one of our representatives will be happy to help and get back to you as soon as possible.
Our standard folds in order from left to right are: 1) Half Fold or Single Fold, 2) Z-Fold, 3) C-Fold or Letter Fold, 4) Double or Parallel Fold.
For any fold not listed above, please call in at 714-537-5250 or come into the store to get accurate pricing.
Scoring is creasing a paper stock so that it can be folded. Thicker and heavier types of paper like any cover stock must be scored first in order to be folded. Thinner and lighter types of paper like bond or text paper can be folded without being scored.
UV Coating, AQ Coating, etc.
1.UV gloss: is a coating applied to paper stock to provide a shiny, reflective, high gloss finish. Because glossy finishes provide a high-contrast appearance, UV gloss is most commonly used on covers and as a spot coating on photographs. Although it provides a slick finish, products with UV gloss cannot be written on. UV gloss helps products last longer and provide good resistance from rubs and scuffs.
2.AQ gloss coating: is a coating that is applied in the printer to provide a coated product that is more affordable than UV gloss. It is also less shiny and reflective than UV gloss. Since it is water-based, it may make thinner paper curl.
3.Matte finish: is a coated paper with a dull, no-gloss and non-glare finish. Since matte finishes provide a lower-contrast appearance, colors often appear softer and text can also be slightly easier to read than on glossy finishes. Matte finishes emphasizes the texture of the paper.
If you’d like something not listed above, please contact us.
No, you cannot write or print on UV gloss coating, but we also offer matte or aqueous coating, which you can write on.
Cover stock refers to heavier paper that is often used as postcards, folders, and covers of catalogs or booklets. Cover stock can come in a “coated” type, with a smooth, glossy surface, and “uncoated” type, which has a rougher, more textured surface.
Cover stock is thicker than body/text paper. Body paper is thinner than cover paper. For example, cover stock is often used for the cover of a booklet and body paper is used for the inside pages.
Body and text paper are different names for the same thing. They refer to thinner pages like inside pages of a book.
Uncoated stock is a rough porous type of paper. It is normally used in newspapers and tends to be less expensive. Coated stock has a smooth glossy finish. Printing on this type of paper will sharpen your text and graphic layouts. Coated stock, however, can be a bit more expensive.
That number is the basis weight or ream weight. It is the weight in pounds of a ream (500 sheets of a basic size) of that specific paper. Papers with the same basis weight may not look or feel similar because the basic size varies across different paper types (bond, ledger, writing, uncoated book and text, coated book, cover, bristol, etc.). For example, 100lb gloss book looks and feels much lighter than 100lb gloss cover because the basic sheet size for coated book is 25” x 38,” but the sheet size for cover stock is 20” x 26.”
FILE PREPARATION AND DESIGN
The file will be delayed until you resend a correct file or printed as is. We try our best to alert you when a file is incorrect, but SelectGP does not take responsibility for any customer-provided artwork
If requested, we can correct most, but not all, files for $40/hour (minimum $5). Artwork fees will vary based on the file format, change needed, and time spent. We will also require that the customer approves the file changes before printing.
Definitely! We have professional graphic designers working for you. Just fill out our Graphic Design Request Form so we create a design suited to you needs. After you submit the form, we will contact you to discuss the design and give you a more accurate quote.
We provide layout templates that can help you format your file correctly, including bleeds and safety lines. We highly encourage you to use them as tools, but you certainly do not have to use them if you are already familiar with what a print-ready file is.
It depends on how big your file is and what your internet connection speed is. You'll be presented with a file upload progress bar that gives you feedback of the process from start to completion.
For any design to reach the edge of the page, the digital file provided must include a bleed. This means that the images, colors, or design must extend beyond the trim line, usually by at least 0.125” per side. Designs that require a bleed can sometimes add to the cost of printing because the printer must use a larger size of paper to accommodate the bleed.
DPI stands for dots per inch. It is the unit for resolution, or the level of detail of an image. A higher dpi (more dots per inch) means a higher image resolution and sharper image quality but also larger file sizes. Printed graphics need to be created at 300 DPI in order to maintain the high quality of the image. Images on the web are often done at a low resolution of 72 dpi which is ideal for screen but not for print.
Your file should be at least 300 dpi.
To get the best results on full color jobs, please convert all of your colors to CMYK color mode. To get the best results on one-color or black and white jobs, please provide your artwork in grayscale color mode.
CMYK (cyan, magenta, yellow, and black) are the standard inks used in full-color (4-color) printing while RGB (red, green, and blue) are lights used to project color on a screen. RGB colors tend to appear a lot brighter on screen than CMYK but will usually print duller as if it was washed out. Any full-color artwork provided in RGB and Pantone colors will convert to CMYK and may produce different color outcomes.
To get the color codes conversions from RGB to CMYK, you can go here: http://www.javascripter.net/faq/rgb2cmyk.htm
Adobe Indesign
1. Click “Window” (on top menu) > “Swatches” (under Window menu), and a box will pop up with a tab labeled “Swatches and Window.”
3. Double click each color in the Swatches box and change the Color Mode drop-down menu to “CMYK” and the Color Type drop-down menu to “Process.” Make sure all colors in the document have numbers corresponding to C, M, Y, and K.
4. If there are any colors that are not CMYK, you can double click the color and click top right arrow in the palette and click “CMYK.”
Adobe Illustrator CS4
1.Click “File” (top menu bar) > “Document Color Mode” > "CMYK Color"
Adobe Photoshop all versions
For a new document:
1.Click “File” (top menu bar) > “New.”
2.Under Color Mode: “CMYK.”
3.Click “Save.”
For existing files:
1.On the menu bar, click “Image” > “Mode.”
2.Click “CMYK.”
3.Click “Save.”
Corel Draw X5
1.Click “Tools” on the menu bar.
2.Click “Color Management” > “Document Settings” button
3.Under Primary Color Mode drop-down menu, click “CMYK.”
Quark Xpress
1. Click “Edit” > “Edit Colors.”
3. Click “Show Colors in Use.”
4. Click “Highlight Color.”
5. Click “Edit.”
6. Change model to “CMYK,” and deselect “Spot color.”
Microsoft programs:
Not possible. Microsoft programs are not sophisticated graphic design software, so you cannot convert the colors to CMYK.
Colors on screen usually look different from colors in print. Printing companies can never guarantee 100% color accuracy between the screen and the printer, but converting the colors on the file to CMYK and calibrating the colors on your monitor to print will make the colors look as close as possible to what you see on screen.
Because of the inconsistencies inherent in the printing process, no printing company can guarantee color match. However, because of our devotion to you, we will make an effort to find a “respectable color” (printing industries’ standard) that is close as possible to your provided colors. To do this, we need a printed sample sent to us by mail or brought into the store. For best results, please provide all full-color files in CMYK and all one-color or black and white artwork in grayscale color mode.
Adobe InDesign
1.Select all text (Ctrl + A for PCs) (Cmd + A for Mac).
2.Click “Type” (on top menu) > “Create Outlines.”
3.Repeat steps for each page.
Adobe Illustrator
1.Select all text (Ctrl + A for PCs) (Cmd + A for Mac).
2.Click “Object” (top menu) > “Flatten Transparency.”
3.Check box to “convert all text to outlines.”
4.Check box to “Convert all strokes to outlines.”
5.Uncheck “Preserve Alpha Transparency.”
6.Uncheck “Preserve overprints and source color.”
7.Click the “OK button.”
Adobe Photoshop
1. Click “Layer” (on top menu) > “Flatten Image.”
Corel Draw
1.Ungroup all text (Ctrl + U for PCs) (Cmd + U for Mac).
2.Select all text (Ctrl + A for PCs) (Cmd + A for Mac) or click each text piece.
3.Convert the selected pieces to Curves (Ctrl + Q for PCs) (Cmd + Q for Mac).
4.Repeat steps for each page.
Microsoft Programs
There is no way to outline the fonts in any Microsoft program because they are not sophisticated graphic design programs.
Bitmap images (a.k.a. raster images) are made up of pixels (colored dots) in a grid. If you resize them, it will affect the image quality. Usually if you make the image bigger, it will decrease the image quality whereas when you make the image smaller, it will make the image quality better. Examples of bitmap images include scanned images and digital photos.
Vector images are objects made up of lines and shapes. Unlike bitmap images, scaling vector images does not affect the quality. Although they are a smaller file size than bitmap images, they are not able to realistically represent photos as well as bitmap images. Examples of vector objects are fonts.
PROOF AND APPROVAL TO PRINT
Since we print most products on the offset press and use an un-reusable plate for each file, once we run one copy, we must run the entire quantity. That is why we cannot provide a hard copy proof for our customers.
We provide electronic proofs of your artwork in 1-4 business days. If you designed the product online using our design templates or uploaded a file, you will not receive an electronic proof. You will only receive an electronic proof of the design if we created a custom design for you or made changes on your file.
Yes! We do everything we can do to ensure customer satisfaction, so we require customers to look at the proof and approve it before we print.
No, once you approve the proof, we will go to print as is. Please check your electronic proof very carefully before approving, especially for numbers, spelling, grammar, punctuation, spacing, bleed, resolution, graphics, size, and orientation/alignment. We are not liable for any of the above errors after they have been approved by our customer.
BILLING AND PAYMENT
We accept Visa, Mastercard, and American Express credit or debit cards.
We charge California sales tax on orders within CA. For orders outside of CA, there will be no sales tax.
You are immediately charged for the order once you submit the order and receive a confirmation message. However, you may receive additional charges on your debit or credit card for post-order options such as changes in the order or a custom artwork design (we cannot give you a price for our design services until we talk to you about your specific needs for the design).
Yes, but please make sure to enter the correct first and last name and billing address for the debit or credit card that you are ordering with.
You pay when you submit your order.
No. If you order online, you must pay online. However, if you want to pay in person, you can order in person as well.
As soon as you submit the order, we will run your payment information and you will receive a confirmation email that includes the invoice and details of the order.
Please contact us as soon as possible, so we can quickly resolve the issue.
SHIPPING AND HANDLING
We offer UPS Ground, UPS Second Day Air, and UPS Next Day Air. We also allow pick-up at our store location for NO shipping and handling fees.
Besides having the item(s) shipped, we also provide the option of picking up at our store location:
11931 Euclid St. (on Euclid between Orangewood and Chapman)
Garden Grove, CA 92840
Open Mon-Fri 9am-6pm (PST)
No changes or refunds on shipping charges will be allowed on any job once it has been shipped. If the order has not been shipped, there is a $10 fee for any changes in the shipping address on top of any additional fees to ship to a farther or closer location.
No changes or refunds on shipping charges will be allowed on any job once it has been shipped. If the order has not been shipped, there is a $10 fee for any changes in the shipping method on top of any additional upgrade or downgrade shipping costs.
If a package is delivered to a wrong address due to an error made by the customer, then the customer must pay for printing and shipping and handling again for a new order. If a package is not delivered due to an error made by the customer in submitting the proper shipping address, SelectGP.com will reship the package with corrected address and charge an additional non-refundable shipping/handling fee for the shipment.
Shipping and handling varies by product weight, number of boxes, and shipping address (relative to our store location in Garden Grove, CA 92840). To find out the shipping and handling for your product(s):
1. Add the products you would like to order to your cart.
2.Click the black button labeled “My Cart” (on top right of website).
3.Click the blue button labeled “Check Out.”
4.Enter in your shipping information (options: pick-up or shipping, use saved shipping address or new shipping address).
5.Click the blue button labeled “Get Shipping Costs.”
6.You will see the shipping and handling prices for 3 UPS shipping options: UPS Ground, UPS Second Day Air, UPS Next Day Air.
Shipping costs are based on the weight of the product, number of boxes, and location of shipping address (relative to our store in Garden Grove, CA), and they also include handling fees.
Yes, we can ship jobs early, but you should expect and prepare for the product to be shipped in the standard time (any day within that range of time) unless you paid for a rush charge and/or rush shipping.
RETURNS, REFUNDS, REPRINTS
All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once SelectGP.com starts working on your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund of 15% of the total order (minimum of $15) for any job cancellation. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept any refund requests after 7 days from the date you placed the order. Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation not allowed) and there will be NO REFUND.
All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once SelectGP.com prints your order.
It depends on what the mistake is. If there was a mistake on the order and we accept it as our responsibility, you will be asked to return the entire job, and we can reprint the job at no extra cost to you. To be fair to you, we make every effort to correct mistakes that are our responsibility, so you can receive a product that you are satisfied with. However, we will not reprint materials for any errors approved by the customer including but not limited to layout, numbers, spelling, grammar, punctuation, spacing, bleed, resolution, graphics, size, and orientation/alignment. We also do not reprint for errors in customer-provided artwork. We stress that customers look at our File Setup Guide to upload print-ready artwork.
Please contact us as soon as possible, so we can give you the tracking number for your order.
SelectGP.com ships jobs via UPS, and our responsibility is limited to printing and preparing your order for UPS delivery. Once a package is shipped, SelectGP.com is not responsible for any delayed, damaged, or lost orders during the shipping process. Arrival dates are only estimates because they can be subject to unforeseen delays in transit. Customers may feel free to upgrade the shipping method before we ship at their own expense, but we will not upgrade the shipping method to accommodate a missed estimated ship date. Shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by UPS.
PRIVACY AND INTELLECTUAL PROPERTY
If we know that images and text are copyrighted, then we reserve the right not to print them. However, typically, we do not check the copyright of images and text printed. Under our terms and conditions, you, the customer agree that you will NOT upload any artwork files that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. Therefore, you accept full legal liability for the content of material processed and printed on your behalf and under your instructions.
SelectGP.com is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to protect against the loss, misuse, and unauthorized access of your personal information under our control because the security of your personal information is a high priority for us. The SelectGP.com website uses encryption technology, such as Secure Socket Layer (SSL) technology, to protect sensitive information (like credit card information). SSL technology represents the highest level of security available on the Internet, automatically encrypting information traveling over the Internet, verifying the identity of the transacting servers through certificates and digital signatures, and confirming that the integrity of the message content is maintained throughout its transmission. SelectGP.com cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.