What does Turnaround Time (aka Production Turnaround) mean?

The turnaround time, also known as the production turnaround, is the time (in days or hours) it takes for us to do the printing, cutting, and finishing of the print job, ending when you have a completed printed product ready for pick-up or ready to ship.  It DOES NOT include the time for graphic design and shipping, mailing, or delivery.

All turnaround times are based on business days and office hours: Monday through Friday 9am - 6pm Pacific Standard Time (PST), excluding all national and federal holidays. 

When does the Turnaround Time start?

Turnaround Time begins once:

• you have paid for the order in full

• your file is provided ready to print 



A. If you give us the file, it must meet our file requirements for print to avoid any production delays



or  B. If we've created or designed it, it must be approved for the turnaround time to start*

If your print order is submitted and approved by 12pm PST on any business day, turnaround time begins the same day. If it is submitted and approved after 12pm PST on any business day, production will begin the next business day.

*Uploaded files are considered already approved, and we will print as is.  However, files that do not meet our file requirements may cause delays, so turnaround time will begin when we have your print-ready file(s), not when the order was submitted. 

Turnaround Time

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