Can I sit down with your graphic designer?
If you’d like to sit down with our graphic designer for them to make changes right away for you, we require an appointment. The session will be timed at the rate of $60/hr. This price will be IN ADDITION to the price quote for the design. Sit down appointment will go no longer than 1.5 hours. If the customer requires more time, then he/she can set another appointment another day or correspond with the graphic designer via email.
What we need to get the project started?
Product specifications for your products. (Folding, Size, and Color, etc.) Images (the bigger the better) Text Logo Detailed Instructions After we have received all of the above, please allow 1 - 3 business days for our designers to create your design and upload a print ready proof in PDF format to your account. You will be able to download this file to approve it.
Do I have to pay for design services upfront, or can I be billed later?
We do require payment upfront to begin design services. You may start a design order here, or call to place an order by phone: 714.537.5250714.537.5250
Can you write text copy for my project?
Yes, we can offer copy writing services.
Do you design logos?
Yes, you can see our logo design page for more details.
Do you have an image library (stock photos) that I can use for my project?
Yes, you can visit www.ingimage.com. If you cannot find the photos you need there, you can purchase photos from fotolia.com, shutterstock.com, istock.com or an online photo library and send us a high resolution image to use. We require high resolution images of 300 dpi or more for a clear, high quality print, so we discourage taking low quality images from the web.
How many revisions are allowed per project?
For our standard custom design packages, we allow 3 sets of revisions, unless otherwise noted.
What is the turnaround time to complete a design?
We can send you the first proof within 3 business days for first-proof for single-sheet items (additional fee for rushed artwork) (longer turnaround time multiple-page products like bookets, catalogs, calendars)
What if I need multiple versions of the same business card?
If you need different versions of the same business card design like a change in name, title, email, and phone number, there will be an additional $10 charge per version.
Will I receive a proof once my design is complete?
Yes. Once your design is completed, we will email you an electronic pdf proof for you to review and approve or request additional changes. If you have changes, we will email you another proof to review for approval. Once we get your approval, we will send your file to print based on the printing specifications and quantities you have selected.
How do I order prints?
Once you have approved your design proof, you will be asked to confirm your printing specifications and pay for your print order. You can get free samples of card and paper stocks we offer for offset and large format printing. Once paid, your job will automatically go into production.